Privacy Policy for Sylo Energy Application

2.1 Personal Information

When you register and use our App, we may collect the following personal information:

• Name
• Email address
• Phone number
• User account credentials (stored securely using encryption)

2.2 Location Data

Our App collects location data to enable the following features:

• Display your current position on the map
• Navigate to solar plant locations
• Locate and identify anomalies in solar panel installations

Location data is collected only when you actively use the App and have granted location permissions. The App does not collect location data in the background. We collect both precise (GPS) and approximate location data.

2.3 Camera and Media Data

When you use features that require camera access, we collect:

• Photos taken through the App for documenting anomalies and maintenance activities
• Images selected from your device gallery for reporting purposes

These images are uploaded to our secure servers for audit documentation and are associated with specific maintenance tasks.

2.4 Device Information

We automatically collect certain device information, including:

• Device type and model
• Operating system version
• Unique device identifiers
• App version information

2.5 Usage Data

We collect information about how you interact with the App through Firebase Analytics, including:

• App usage patterns
• Features accessed
• Session duration
• Crash reports and error logs (via Firebase Crashlytics)

3.1 Service Provision

• To authenticate your identity and manage your account
• To display maps and navigation to solar plant locations
• To enable you to document and resolve anomalies in solar installations
• To generate audit reports and maintenance documentation

3.2 App Improvement

• To analyze usage patterns and improve App functionality
• To identify and fix technical issues and crashes
• To develop new features based on user needs

3.3 Communication

• To send important updates about your account or the App
• To respond to your inquiries and support requests

4.1 Secure Storage

• Authentication tokens and sensitive user data are stored using encrypted storage (AES-256 encryption) on your device
• We use industry-standard encryption protocols for data transmission
• Your password is never stored on the device; only secure authentication tokens are retained

4.2 Data Transmission

All data transmitted between the App and our servers is encrypted using HTTPS/TLS protocols to ensure secure communication.

4.3 Third-Party Services

We use the following third-party services that may collect and process your data:

• Firebase Analytics: For app usage analytics
• Firebase Crashlytics: For crash reporting and diagnostics
• Google Play Services: For location services
• OpenStreetMap (OSMDroid): For map display

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating the App, subject to confidentiality agreements.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6.1 Access and Correction

You can access and update your personal information through the App's account settings.

6.2 Location Permissions

You can enable or disable location permissions at any time through your device settings. Note that disabling location access will limit certain App features.

6.3 Camera Permissions

You can enable or disable camera permissions through your device settings. This will affect your ability to capture photos for anomaly documentation.

6.4 Account Deletion

You may request deletion of your account and associated data either through the App's account settings or by emailing us at apps@sylo.energy.

6.5 Opt-Out

You can opt out of analytics collection by adjusting your device settings or contacting us directly.